Terms and conditions

TERMS AND CONDITIONS

FOR USE AND SALES

SOCILUX ONLINE STORE

Socilux — Lighting Design and Sales, Sole Proprietorship, Lda.

NIPC 504 215 221

Last revised: September 3, 2026

Version: 1.0

Table of Contents

Preamble

These Terms and Conditions govern the use of the website available at https://socilux.pt/ and the online store integrated into it, as well as the conclusion of distance sales contracts for goods between Socilux — Estudos e Comércio de Iluminação, Unipessoal, Lda. and users who access said website or place orders there.

This document has been prepared in accordance with Decree-Law No. 7/2004, of January 7 (e-commerce), Decree-Law No. 24/2014, of February 14 (distance and off-premises contracts), Decree-Law No. 84/2021, of October 18 (sale of consumer goods and digital content), Law No. 24/96, of July 31 (Consumer Protection Law), Decree-Law No. 446/85, of October 25 (general contractual terms), Regulation (EU) 2016/679 (GDPR), Law No. 58/2019, of August 8, Regulation (EU) 2023/988 (general product safety), Regulation (EU) No. 524/2013 (online dispute resolution), Decree-Law No. 74/2017, of June 21 (electronic complaint book), and other applicable national and European legislation.

The User must read this document carefully before accessing the Site or placing any order. Use of the Site implies full understanding and unreserved acceptance of these terms and conditions, as provided in Clause 5.

1. company identification

Pursuant to the provisions of Article 4 of Decree-Law No. 7/2004, of January 7, Article 4 of Decree-Law No. 24/2014, of February 14, and Article 171 of the Commercial Companies Code, the entity responsible for the Website and the Online Store is identified as follows:

1.1. Company name: Socilux — Lighting Design and Sales, Sole Proprietorship, Lda.

1.2. Trade name: Socilux.

1.3. Legal form: Single-Member Limited Liability Company.

1.4. Headquarters: National Highway 1, No. 1450, 2400-828 Leiria, Portugal.

1.5. Unique Registration and Corporate Identification Number (NIPC): 504 215 221, registered with the Leiria Commercial Registry Office.

1.6. Share capital: 100,000.00 € (one hundred thousand euros), fully paid up.

1.7. Email address: geral@socilux.pt

1.8. Phone: (+351) 244 848 510 (call to the national landline network).

1.9. Website: https://socilux.pt/

1.10. Written communications addressed to Socilux should be sent to the address listed in section 1.4 or to the email address listed in section 1.7.

2. Definitions

For the purposes of these Terms and Conditions, the terms listed below shall have the following meanings, unless the context indicates otherwise:

2.1. “Socilux” or “Service Provider”: the company identified in Clause 1, acting as the supplier of the goods sold through the Online Store and responsible for the Website.

2.2. “Sítio”: the Socilux website, accessible at https://socilux.pt/, including all of its subdomains, sections, and pages.

2.3. “Online Store”: the e-commerce platform integrated into the Website, through which Products are made available for purchase by Users via distance selling.

2.4. “User”: Any individual or entity that accesses the Site, regardless of whether or not they place an order.

2.5. “Customer”: the User, whether a natural person or a legal entity, who enters into a contract for the sale and purchase of Products with Socilux through the Online Store.

2.6. “Consumer”: Pursuant to Article 2(1)(b) of Decree-Law No. 24/2014, a Customer who is a natural person and who acts for purposes that do not fall within the scope of his or her commercial, industrial, artisanal, or professional activity.

2.7. “Professional”: pursuant to Article 2(1)(i) of Decree-Law No. 24/2014, the Customer, whether a natural or legal person, public or private, acting within the scope of their commercial, industrial, artisanal, or professional activity.

2.8. “Contract”: the distance sales contract entered into between Socilux and the Customer regarding one or more Products.

2.9. “Products”: the goods sold by Socilux through the Online Store, in the categories identified in Clause 6.

2.10. “Order”: the order for one or more Products placed by the Customer through the Online Store.

2.11. “Price”: the monetary amount due for the purchase of a Product, as indicated on the respective product detail page at the time the Order is completed.

2.12. “Terms and Conditions”: this document, including all of its provisions, attachments, and policies to which it expressly refers.

2.13. “Privacy Policy”: the standalone document, available at https://socilux.pt/politica-privacidade/, which governs Socilux’s processing of personal data.

2.14. “Cookie Policy”: the separate document that provides information about the use of cookies and similar technologies on the Site.

2.15. “Right of Withdrawal”: the right granted to the Consumer under Articles 10 et seq. of Decree-Law No. 24/2014 to withdraw from the Contract, without having to provide any reason and without incurring any penalty, within 14 (fourteen) days.

2.16. “Legal Guarantee of Conformity”: the warranty provided for in Articles 11 and following of Decree-Law No. 84/2021, with a minimum duration of 3 (three) years for movable property sold to consumers.

2.17. “Business days”: days other than Saturdays, Sundays, or national holidays in mainland Portugal.

3. Purpose

3.1. The purpose of these Terms and Conditions is to establish the rules governing the use of the Website, access to the Online Store, and the conclusion of distance sales contracts for Products between Socilux and Users.

3.2. This document governs, in particular, the following aspects:

  • a) The identification of Socilux as the supplier of the Products;
  • (b) The pre-contractual information that must be provided to the consumer;
  • (c) The procedure for entering into the contract;
  • d) The terms regarding price, invoicing, and payment;
  • e) The terms and conditions governing shipment, delivery, and transfer of risk;
  • (f) The exercise of the right of free termination;
  • (g) The legal guarantee of conformity;
  • (h) The liability of the parties;
  • (i) The protection of personal data and the use of cookies;
  • (j) The intellectual property rights to the content made available;
  • (k) Alternative dispute resolution .

3.3. These Terms and Conditions do not govern Socilux’s activities directed at professional clients under individualized contracts, which will be governed by a specific contract entered into under the terms negotiated between the parties.

4. Scope of Application

4.1. Geographical scope. The Online Store is intended exclusively for placing orders with delivery to mainland Portugal; as of this date, shipments to the Autonomous Regions of the Azores and Madeira, as well as to other countries, are expressly excluded. Socilux reserves the right, at any time, to expand or restrict the geographical scope of delivery by updating these Terms and Conditions.

4.2. Subjective scope. The Online Store is primarily intended for Consumers. Socilux may, however, accept orders from Professionals, in which case the rules set forth in these Terms and Conditions shall apply to the latter, subject to the adjustments required by law, specifically the inapplicability of the consumer protection regime provided for in DecreeNo. 24/2014 and Decree-Law No. 84/2021.

4.3. Scope of Application. These Terms and Conditions apply to all Products available in the Online Store, without prejudice to any specific conditions applicable to certain categories, which will be disclosed on the respective Product detail pages.

4.4. Capacity. The conclusion of contracts through the Online Store presupposes that the User has the legal capacity to do so under Portuguese law, which means that, in the case of a natural person, the User must be 18 (eighteen) years of age or older and not be legally barred from exercising their rights.

4.5. Minors. The Online Store is not intended for individuals under 18 (eighteen) years of age. If Socilux becomes aware that an Order was placed by a minor without the authorization of their legal guardians, it reserves the right to cancel it, without prejudice to the provisions of the Civil Code regarding the voidability of transactions entered into by minors.

5. Acceptance

5.1. Use of the Website and the Online Store implies full and unreserved acceptance of these Terms and Conditions, in the version in effect at the time of access or conclusion of the Contract.

5.2. Upon completion of the Order, the User is asked to expressly declare that they have read, understood, and accepted these Terms and Conditions by selecting the corresponding checkbox. The Order cannot be confirmed without this express declaration, in accordance with the provisions of Article 5 of Decree-Law No. 24/2014 and Article 5 of Decree-Law No. 446/85.

5.3. These Terms and Conditions are permanently available on the Website, in a format that allows the User to store and reproduce them, thereby complying with the requirement for a durable medium set forth in Article 5, paragraph 3, of Decree-Law No. 24/2014.

5.4. After the Order is confirmed, Socilux will send the Customer, to the specified email address, a copy of these Terms and Conditions and the Order confirmation in a durable medium, in accordance with Article 6 of Decree-Law No. 24/2014.

5.5. If the User does not agree with the terms of these Terms and Conditions, the User must refrain from using the Site or placing any Orders.

5.6. Pursuant to and for the purposes of Decree-Law No. 446/85, the User acknowledges that Socilux has provided him or her with the time, resources, and information necessary to fully understand these general contractual terms and conditions.

6. Products

6.1. Product Categories. The Online Store offers products in the following categories:

  • a) Lighting — indoor lighting fixtures, outdoor lighting fixtures, technical lighting, decorative lighting, light sources, and related accessories;
  • b) SolarSystems — photovoltaic modules, inverters, mounting structures, storage systems, and other components of photovoltaic solar installations;
  • c) CMV (Controlled Mechanical Ventilation) — ventilation equipment, heat recovery units, ducts, and accessories;
  • d) E-Mobility — electric vehicle chargers, charging cables, and electric mobility accessories;
  • e) ElectricalSolutions — electrical equipment, electrical panels, low-voltage components, and other electrical materials.

6.2. Product Descriptions. Each Product available in the Online Store is accompanied by a description that contains, at a minimum, the information required by Article 4 of Decree-Law No. 24/2014 and by Article 8 of Decree-Law No. 84/2021, namely the essential characteristics of the product, the total price, including fees and taxes, the estimated delivery time, and, where applicable, the existence of the statutory guarantee of conformity and any commercial warranties.

6.3. Photographs and illustrations. The photographs, illustrations, diagrams, and other graphic representations of the Products are for informational purposes only; there may be slight differences in color, shade, texture, or finish compared to the Product actually delivered, due to variations inherent in digital reproduction processes and the calibration of display devices. Such differences do not constitute a lack of conformity for the purposes of Decree-Law No. 84/2021, provided they do not affect the essential characteristics of the Product.

6.4. Compliance and Safety. The Products sold by Socilux comply with the safety requirements set forth in Regulation (EU) 2023/988, effective as of December 13, 2024, as well as, where applicable, the specific requirements arising from applicable harmonized European legislation, namely:

  • a) Directive 2014/35/EU (Low Voltage), transposed by Decree-Law No. 6/2017;
  • b) Directive 2014/30/EU (Electromagnetic Compatibility), transposed by Decree-Law No. 117/2017;
  • c) Directive 2011/65/EU (RoHS II), transposed by Decree-Law No. 79/2013;
  • d) Regulation (EC) No. 1907/2006 (REACH);
  • e) Regulation (EU) 2019/2020 and other delegated acts concerning the ecodesign of light sources and separate control gear.

6.5. Technical documentation. The Products are accompanied by technical documentation, instructions for use, and EU declarations of conformity required by applicable legislation, in Portuguese, pursuant to Article 7 of Law No. 24/96.

6.6. Installation. Unless expressly stated otherwise in the Product description, installation of the Products is not included in the Price and must be performed by a duly qualified technician; specifically, in the case of electrical equipment, by a technician responsible for performing electrical installations who is registered with the Directorate-General for Energy and Geology, pursuant to Decree-Law No. 96/2017. Socilux disclaims any liability for damages resulting from incorrect installation or installation performed by an unqualified person.

7. Availability

7.1. The products offered in the Online Store are subject to availability in our warehouse and from Socilux’s suppliers.

7.2. Information regarding the availability of each Product is displayed on its respective detail page and is updated as frequently as technically possible. However, Socilux cannot guarantee the accuracy of this information in real time, and there may be instances of stock shortages that occur after the Customer has confirmed the Order.

7.3. If, after the Order has been confirmed, any Product is found to be totally or partially unavailable, Socilux will notify the Customer in writing as soon as possible, proposing:

  • a) Partialshipment of the available Products and a refund for the amount corresponding to the unavailable Products; or
  • b) Replacement of the unavailable Product with another of equivalent characteristics and price, subject to the Customer’s express acceptance; or
  • c) Fullcancellation of the Order and a full refund of the amounts paid.

7.4. Pursuant to Article 21 of Decree-Law No. 24/2014, in the situation described in the preceding paragraph, the refund will be issued within a maximum of 14 (fourteen) days from the date of notification of unavailability, using the same payment method used by the Customer, unless expressly agreed otherwise.

7.5. Socilux reserves the right, at any time and without prior notice, to remove Products from the Online Store, change their descriptions, features, or prices, or introduce new Products, without this entitling the Customer to any compensation, except for Orders that have already been confirmed.

8. Customer Account

8.1. Orders can be placed in the Online Store by creating a customer account or, when this option is available, without prior registration (guest checkout).

8.2. Registration requires filling out a form with the personal information necessary to execute the Contract and for Socilux to comply with its legal obligations, specifically full name, shipping address, billing address, tax identification number, email address, and phone number.

8.3. The User warrants the truthfulness, accuracy, and timeliness of the information provided and is solely responsible for any consequences arising from the provision of false, incomplete, or outdated information.

8.4. The credentials for accessing the Customer’s account (email address and password) are personal and non-transferable, and it is the User’s responsibility to ensure their confidentiality and security. The User is responsible for all transactions made on their account, which are presumed to have been carried out by the User or by a duly authorized person, unless prior notice of unauthorized use is provided.

8.5. If the User becomes aware of or suspects any misuse of their credentials, they must immediately report the matter to Socilux at geral@socilux.pt and change their password.

8.6. Socilux reserves the right to suspend or terminate Customer accounts that:

  • a) Contain false, incomplete, or manifestly incorrect information;
  • b) Are used for unlawful or fraudulent purposes, or in violation of these Terms and Conditions;
  • c) Remain inactive for a period exceeding 24 (twenty-four) months;
  • d) Are subject to repeated breaches of contractual obligations by the respective account holder.

8.7. The User may, at any time, request the deletion of their account by sending a written notice to geral@socilux.pt, without prejudice to Socilux’s retention of the data necessary to comply with legal obligations, particularly regarding tax and warranty matters, as provided for in the Privacy Policy.

9. Purchasing Process

9.1. Product Selection. The Customer selects the Products they wish to purchase by adding them to the shopping cart and may, at any time before confirming the Order, change the quantities or remove Products.

9.2. Order Review. Before final confirmation, the Customer has access to a complete summary of the Order, including the identification of the Products, quantities, unit price, total price, shipping costs, delivery address, and selected payment method. The Customer may correct any data entry errors, in accordance with the provisions of Article 27(1)(c) of Decree-Law No. 7/2004.

9.3. Order Confirmation. The Order is considered formalized upon the Customer’s validation of the corresponding summary and the Customer’s express acceptance of these Terms and Conditions, in accordance with Clause 5.

9.4. Acceptance by Socilux. The Customer’s confirmation of the Order constitutes a contractual offer made to Socilux. The Contract is considered concluded only upon confirmation of the Order by Socilux, by sending a message to the email address provided by the Customer containing a summary of the Order and its reference number.

9.5. Rejection. Socilux reserves the right to refuse Orders in the following cases:

  • a) Inability to verify the Customer’s identity or reasonable suspicion of fraud;
  • b) Rejection of the payment by the financial institution or the payment service provider;
  • c) The ordered Productsare out of stock;
  • d) Obviouserror in the indication of the price, characteristics, or availability of the Product, pursuant to Clause 32;
  • e) The Customerhas outstanding debts to Socilux;
  • f) Violation by the Customer of these Terms and Conditions in previous orders.

9.6. Contract File. Socilux maintains an electronic archive of the Contracts entered into through the Online Store, which may be accessed by the Customer upon written request sent to geral@socilux.pt, in compliance with the provisions of Article 27(1)(b) of Decree-Law No. 7/2004.

9.7. Language of the Contract. The Agreement is executed in Portuguese, which is the only language available for its review and performance.

10. Prices

10.1. Product prices are listed in the Online Store in euros (€) and include Value-Added Tax (VAT) at the statutory rate in effect in mainland Portugal, in accordance with Clause 11.

10.2. The prices shown do not include shipping costs, which are calculated at the time the Order is completed and displayed separately before final confirmation, in accordance with Clause 20.

10.3. The price applicable to the Order is the price displayed on the Product detail page at the time the Customer confirms the Order, even if it is subsequently changed.

10.4. Price reduction. Whenever a Product is advertised as being on sale or at a reduced price, Socilux indicates, alongside the promotional price, the lowest previous price charged during the 30 (thirty) days immediately preceding the application of the reduction, in compliance with the provisions of Article 10-B of Decree-Law No. 70/2007, as amended by Decree-Law No. 109-G/2021 (transposition of the Omnibus Directive).

10.5. Progressive price reductions, applied continuously and without interruption for a period not exceeding 30 (thirty) days, are calculated based on the lowest previous price charged prior to the first reduction, pursuant to Article 10-B, paragraph 3, of Decree-Law No. 70/2007.

10.6. Socilux reserves the right to change, at any time, the prices of the Products available in the Online Store, without prejudice to the provisions of Section 10.3.

10.7. Obvious errors. Pursuant to Article 247 of the Civil Code, Socilux reserves the right to cancel Orders in which the price displayed contains a manifest error recognizable by the average customer, particularly when the price deviates substantially from the market value of the Product, without prejudice to the full and immediate refund of any amounts already paid.

11. VAT

11.1. Products sold through the Online Store are subject to the standard Value-Added Tax rate in effect in mainland Portugal, currently set at 23% (twenty-three percent), pursuant to Article 18(1)(c) of the VAT Code.

11.2. Certain products, in the cases and under the conditions provided for by law, may be eligible for a reduced or intermediate tax rate, specifically equipment covered by item 2.36 of List I attached to the VAT Code (devices, machines, and other equipment intended exclusively or primarily for the capture and use of solar, wind, and geothermal energy). The application of the reduced rate depends on the specific verification of the legally required conditions.

11.3. Any change in VAT rates resulting from a law enacted after the Contract was entered into but before the invoice was issued will be reflected in the invoice, unless an express legal provision provides otherwise.

11.4. For orders placed by VAT-registered entities that provide a valid tax identification number, the invoice will be issued with that information for the purposes of tax deduction, in accordance with Article 19 et seq. of the VAT Code.

12. Promotions

12.1. Socilux may offer promotional campaigns, sales, clearance sales, volume discounts, special offers, or other forms of price reductions in the Online Store; the specific terms and conditions for these will be outlined in the respective promotional announcement.

12.2. Unless otherwise specified, promotions are valid while supplies last and for the duration specified.

12.3. Promotions cannot be combined with each other or with coupons, unless otherwise expressly stated.

12.4. Price reductions shall, in any case, comply with the provisions of Clause 10, paragraphs 10.4 and 10.5, and Decree-Law No. 70/2007, as amended by Decree-Law No. 109-G/2021.

12.5. The rules governing sales, promotions, and clearance sales are also subject to the provisions of Decree-Law No. 70/2007, of March 26, and other applicable legislation.

13. Coupons

13.1. Socilux may issue discount coupons in the form of alphanumeric codes that are applicable to orders placed through the Online Store.

13.2. Each coupon is subject to specific terms of use, which are communicated at the time of issuance, namely:

  • a) Validityperiod ;
  • b) Minimum purchaseamount ;
  • c) Eligible productcategories ;
  • d) Whether or notit can be combined with other promotions;
  • e) Maximumnumber of uses per customer.

13.3. Coupons are personal and non-transferable, unless expressly stated otherwise, and are neither redeemable for cash nor refundable.

13.4. Socilux reserves the right to cancel coupons that are used in an abusive or fraudulent manner or in violation of the specific terms of use.

13.5. In the event of termination of the Contract, the used coupon will not be refunded to the Customer, unless the termination results from a cause attributable to Socilux or from the exercise of the right of unilateral termination provided for in Clause 24, in which case Socilux will issue a new coupon of equivalent value, subject to the original terms and conditions.

14. Gift Cards

14.1. If Socilux offers gift cards through its Online Store, the specific terms and conditions provided at the time of purchase shall apply, including those regarding value, expiration date, scope of use, and transferability.

14.2. The rules governing coupons set forth in Clause 13 apply, on a supplementary basis, to gift cards.

14.3. Gift cards are non-refundable and cannot be exchanged for cash, unless otherwise required by law.

15. Payment Methods

15.1. Payment for Orders placed in the Online Store is processed through the EuPago payment platform, a payment service provider duly authorized and supervised by the Bank of Portugal, pursuant to the Legal Framework for Payment Services and Electronic Money, approved by Decree-Law No. 91/2018.

15.2. The following payment methods are available through that platform:

  • a) MB WAY — payment via the MB WAY app by entering the associated cell phone number;
  • b) ATMReference — payment at an ATM or via online banking by entering the institution, reference number, and amount generated;
  • c) Credit or debitcard — payment by Visa, Mastercard, or other accepted cards, processed in a secure, certified environment.

15.3. Socilux reserves the right to add, suspend, or remove, at any time, the payment methods available in the Online Store, without prior notice.

15.4. The Order is only considered validated and processed after EuPago confirms that the respective amount has been successfully collected. For payments via Multibanco reference, the Customer has a maximum of 72 (seventy-two) hours to make the payment; after this period, the Order is automatically canceled, without prejudice to the possibility of placing a new Order.

15.5. If the payment is rejected by the financial institution or the payment service provider, the Order will not be processed, and the Customer will be notified by email.

15.6. Socilux does not store the Customer’s payment card information. This information is entered directly into EuPago’s secure environment, to which Socilux has no access.

15.7. Socilux does not charge the Customer any fees or commissions for the use of any of the available payment methods, in accordance with the provisions of Article 105-A of Decree-Law No. 91/2018.

16. Payment Security

16.1. Transactions made through the Online Store are processed in a secure environment, using SSL/TLS encryption protocols and strong Customer authentication mechanisms (SCA—Strong Customer Authentication), in compliance with Delegated Regulation (EU) 2018/389 and Decree-Law No. 91/2018.

16.2. EuPago complies with the requirements of the PCI DSS (Payment Card Industry Data Security Standard), which applies to the processing of payment card data.

16.3. Socilux is not liable for any fraud, misappropriation, or misuse of payment methods attributable to the Customer, third parties, or the financial institutions involved, without prejudice to the rights to which the Customer is entitled with respect to such entities under the Legal Framework for Payment Services.

16.4. In the event of unauthorized use of their payment method, the Customer must, without undue delay, report the incident to the respective issuing entity, in accordance with Article 113 of Decree-Law No. 91/2018, and notify Socilux via the email address geral@socilux.pt.

17. Retention of Title

17.1. Ownership of the ordered Products is transferred to the Customer only upon full payment of the respective Price, including shipping costs, in accordance with Article 409 of the Civil Code.

17.2. Until such transfer, Socilux retains ownership of the Products, without prejudice to the transfer of risk under the terms of Clause 23.

17.3. The retention of title provided for in this clause does not affect the Consumer’s rights under the statutory warranty of conformity, the right of free termination, or any other mandatory legal provision.

18. Billing

18.1. Socilux issues an invoice for all Orders processed through the Online Store, in compliance with the provisions of the VAT Code, Decree-Law No. 28/2019, and other applicable tax laws.

18.2. The invoice is issued electronically and sent to the email address provided by the Customer at the time of the Order; this method of delivery is deemed to have been accepted by the Customer by virtue of their acceptance of these Terms and Conditions.

18.3. The Customer is responsible for the truthfulness and accuracy of the billing information provided, specifically the name or corporate name, address, and tax identification number; requests to change an invoice after it has been issued due to an error attributable to the Customer will not be accepted, without prejudice to the provisions of applicable tax law.

18.4. Invoices issued are reported to the Tax and Customs Authority in accordance with the terms and deadlines established by law.

18.5. The Customer may request a duplicate copy of the invoice at any time by emailing geral@socilux.pt.

19. Shipping

19.1. Orders are shipped from Socilux’s facilities, located at the address indicated in section 1.4, to the delivery address provided by the Customer at the time the Order is placed.

19.2. Shipping takes place after:

  • a) Confirmation by EuPago that payment has been successfully processed;
  • b) Verification of the availability of the Products;
  • c) Preparation ofthe Order for shipment.

19.3. Orders are shipped by third-party carriers selected by Socilux based on the nature, weight, volume, and destination of the Products, and may vary depending on the specific Order.

19.4. The Customer is notified of the shipment of the Order via an email sent to their email address, which includes, where applicable, the tracking number for the shipment.

19.5. Delivery is made to the address provided by the Customer. The Customer is responsible for ensuring that a person authorized to receive the Order is present during business hours so that the carrier can access the delivery location.

19.6. If the recipient is not present at the time of delivery, the procedure established by the responsible shipping carrier will apply, which may include a second delivery attempt, leaving the package at a pickup location, or returning it to the carrier’s facilities. The Customer will be notified via the registered email address or the phone number provided.

19.7. Whenever delivery cannot be completed for reasons attributable to the Customer—such as repeated absences, refusal to accept the package, or provision of an incorrect or incomplete address—and the Order is returned to Socilux, Socilux reserves the right to:

  • a) Charge the Customer for the costs incurred for return shipping and for the new shipment, if the Customer requests another delivery attempt; or
  • b) Consider the Order canceled and issue a refund of the Price, less the shipping and return costs actually incurred.

20. Shipping Costs

20.1. Shipping costs for Orders to mainland Portugal are calculated at the time the Order is finalized and clearly and itemized presented to the Customer prior to final confirmation, in compliance with the provisions of Article 4, paragraph 1, subparagraph e), of Decree-Law No. 24/2014.

20.2. The calculation of shipping costs takes into account, in particular, the weight, volume, value, and type of Products ordered, as well as the delivery destination.

20.3. Socilux may, from time to time, offer promotions with free or reduced shipping, the specific terms of which will be posted on the Website.

20.4. Orders that, due to their size, weight, or nature, require special shipping conditions — specifically bulky or fragile items, such as certain light fixtures, solar panels, or electrical panels — may incur higher shipping costs, which will be communicated to the Customer before the Order is confirmed.

20.5. As of this date, the Online Store does not ship to the Autonomous Regions of the Azores and Madeira, nor to international destinations, without prejudice to a possible future expansion of its service area.

21. Delivery Times

21.1. Unless otherwise indicated on the Product detail page or expressly agreed by the parties, Socilux undertakes to deliver the Order within a maximum of 30 (thirty) days from the date of confirmation of the Contract, in accordance with the provisions of Article 19(1) of Decree-Law No. 24/2014 and Article 9-A of Law No. 24/96.

21.2. The delivery times indicated on the Product detail pages, in the shopping cart, or in communications related to the Order are estimates based on normal delivery and shipping conditions and may vary depending on factors beyond Socilux’s control.

21.3. For Products marked as “on backorder,” “pre-order,” “ordered from the supplier,” or similar terms, the delivery time will be as specifically indicated on the respective product page, which may exceed the timeframe set forth in Section 21.1, subject to the Customer’s express agreement at the time the Order is placed.

21.4. The delivery period begins on the first business day following the date EuPago confirms payment.

22. Delays

22.1. If Socilux fails to meet the agreed delivery deadline, the Consumer may grant Socilux a reasonable additional period, appropriate to the circumstances, to make the delivery, pursuant to Article 19(2) of Decree-Law No. 24/2014.

22.2. If delivery is not made within the extended period granted, the Consumer may terminate the Contract, and Socilux shall refund all amounts paid without undue delay and within a maximum of 14 (fourteen) days from the date on which it is informed of the decision to terminate, pursuant to Article 19(3) of Decree-Law No. 24/2014.

22.3. Notwithstanding the provisions of the preceding paragraph, the Consumer may terminate the Contract immediately, without the need to grant an additional period, when:

  • a) Socilux expressly refuses to deliver the Product;
  • b) The initially agreed delivery date constitutes an essential element of the Contract, taking into account all the circumstances surrounding its conclusion; or
  • c) The Consumer has informed Socilux, prior to the conclusion of the Contract, that delivery by a certain date was essential.

22.4. In the event of termination of the Contract pursuant to the preceding paragraphs, the refund will be made using the same payment method used by the Consumer, unless expressly agreed otherwise and provided that this does not entail additional costs for the Consumer, pursuant to Article 21(2) of Decree-Law No. 24/2014.

22.5. The provisions of this clause do not affect the Consumer’s right to claim compensation for damages actually suffered as a result of the delay, in accordance with the general provisions of the Civil Code.

23. Transfer of Risk

23.1. In the case of a Consumer, the risk of loss or deterioration of the Products passes to the Consumer at the moment the Consumer or a third party designated by the Consumer—other than the carrier—takes physical possession of the Products, pursuant to Article 13 of Decree-Law No. 84/2021.

23.2. Notwithstanding the provisions of the preceding paragraph, whenever the Consumer has arranged for the shipment of goods through a carrier of his or her own choosing—rather than one proposed by Socilux—the risk passes to the Consumer upon delivery of the Products to the carrier.

23.3. In the case of a Professional, the transfer of risk occurs upon delivery of the Products to the carrier at Socilux’s facilities, unless otherwise agreed by the parties.

23.4. Upon receipt of the Order, the Customer is asked to check the integrity of the outer packaging. Any visible irregularities—such as tampering, tears, moisture, or dents that may indicate damage to the contents—must be immediately noted on the shipping label and reported to Socilux via email at geral@socilux.pt, within a maximum of 48 (forty-eight) hours from the time of delivery, without prejudice to the Consumer’s rights under the statutory warranty of conformity.

24. Right of Withdrawal

24.1. Recognition of the right. Under the terms and conditions set forth in Article 10 et seq. of Decree-Law No. 24/2014, the Consumer has the right to cancel the Contract, without having to provide any reason and without incurring any penalty, within 14 (fourteen) days from the date on which the Consumer or a third party designated by the Consumer—other than the carrier—takes physical possession of the Products.

24.2. Start of the period. In the case of Contracts involving the delivery of multiple Products ordered in a single Order but delivered separately, the 14 (fourteen)-day period begins on the date the Consumer or a third party designated by the Consumer (other than the carrier) takes physical possession of the last Product. In the case of delivery of a Product consisting of multiple lots or parts, the period begins on the date the last lot or part is taken into possession.

24.3. Notification of the resolution. The Consumer may exercise the right to cancel the Contract by sending Socilux an unequivocal statement of their decision to cancel the Contract via:

  • a) Email sent to geral@socilux.pt;
  • b) Regular mail sent to the address indicated in section 1.4;
  • c) The standard withdrawal form included in Annex A of these Terms and Conditions, prepared in accordance with the template included in Annex B of Decree-Law No. 24/2014.

24.4. To comply with the deadline for free cancellation, it is sufficient for the notice regarding the exercise of this right to be sent before the end of the 14 (fourteen)-day period; the Consumer bears the burden of proof that the right was exercised in accordance with the aforementioned terms, as provided for in Article 11(5) of Decree-Law No. 24/2014.

24.5. Exceptions to the right of free termination. Pursuant to Article 17 of Decree-Law No. 24/2014, the right of free termination does not apply, in particular, to the following Contracts:

  • a) The supply of Products manufactured according to the Consumer’s specifications or that are clearly personalized;
  • b) The supply of Products that are liable to deteriorate or expire rapidly;
  • c) Supply of sealed Products that cannot be returned for health or hygiene reasons once opened after delivery;
  • d) The supply of Products that, after delivery and by their very nature, become inseparably mixed with others;
  • e) The supply of sealed audio or video recordings or sealed computer software from which the seal has been removed after delivery;
  • f) Contracts in which the Consumer has specifically requested that the supplier visit the Consumer’s home to perform urgent repairs or maintenance.

24.6. The classification of a Product as customized or clearly tailored to the Consumer’s specifications is included in the Product description in the Online Store and is reiterated to the Customer before the Order is confirmed, with explicit information regarding the inapplicability of the right of free withdrawal, in compliance with the provisions of Article 4(1)(l) of Decree-Law No. 24/2014.

25. Return Procedure

25.1. Product Returns. Upon exercising the right of withdrawal, the Consumer must return the Products to Socilux without undue delay and no later than 14 (fourteen) days from the date on which the Consumer notified Socilux of the decision to withdraw from the Contract, pursuant to Article 13(1) of Decree-Law No. 24/2014.

25.2. Return address. Products must be returned to the address specified in section 1.4, or to another address expressly provided by Socilux, subject to prior coordination via the email address geral@socilux.pt.

25.3. Return shipping costs. Pursuant to Article 13(2) of Decree-Law No. 24/2014, the direct costs of returning the Products are borne by the Consumer, unless Socilux has agreed to bear them or has failed to inform the Consumer of this obligation.

25.4. Shipping of Products via Standard Mail. Products that, by their nature, can be returned via standard mail should be sent to the address indicated in section 25.2. We recommend using a service with tracking; the risk of loss or damage during return shipping is the Consumer’s responsibility until the item is received by Socilux.

25.5. Bulky products. In the case of Products that, due to their nature, size, or weight, cannot be returned via standard mail—namely bulky or fragile Products, such as certain light fixtures, photovoltaic panels, mechanical ventilation systems, or electrical panels— the Consumer will be informed in advance, in the Product description and before the Order is confirmed, of the maximum estimated return costs, in accordance with the provisions of Article 4(1)(k) of Decree-Law No. 24/2014.

25.6. Condition of Returned Products. Products must be returned:

  • a) Complete , with all accessories, manuals, and documentation originally provided;
  • b) In the original packaging or in packaging that provides equivalent protection;
  • c) In a condition that allows them to be resold.

25.7. Decrease in value. The Consumer is liable for any depreciation in the value of the Products resulting from handling that exceeds what is necessary to verify their nature, characteristics, and functioning, pursuant to Article 14(3) of Decree-Law No. 24/2014. Socilux reserves the right to deduct the amount corresponding to such depreciation from the refund, informing the Consumer of the respective amount and rationale.

25.8. Handling that goes beyond what is necessary to verify the nature, characteristics, and operation of the Products is considered improper handling; examples include:

  • a) The permanent installation of light fixtures, photovoltaic panels, mechanical ventilation systems, or e-mobility chargers;
  • b) A permanent electrical connection that requires technical intervention to be removed;
  • c) The removal of protective films, seals, or identification labels that are clearly intended to remain affixed;
  • d) Prolongeduse likely to cause wear and tear or a loss of commercial value.

26. Custom Products

26.1. Whenever the Online Store offers Products that can be customized—specifically through the selection of dimensions, non-standard colors, engravings, technical modifications, or specific combinations as requested by the Customer—the specific provisions set forth in this clause shall apply.

26.2. Before the Order is confirmed, the Customer is informed, in a clear and prominent manner, that this is a customized Product, and is specifically advised that:

  • a) The right to freely cancel the order provided for in Clause 24 doesnot apply, pursuant to Article 17(c) of Decree-Law No. 24/2014;
  • b) Production ofthe Product begins after the Order has been confirmed and payment has been made; once production has begun, the Order cannot be canceled;
  • c) The delivery time may exceed the general timeframe set forth in Clause 21.

26.3. The Customer is responsible for the accuracy and appropriateness of the specifications provided for customization; complaints based on errors in those specifications attributable to the Customer will not be accepted, without prejudice to the right to the legal warranty of conformity under the general terms and conditions.

26.4. The inapplicability of the right of free termination does not affect the consumer’s rights under the statutory warranty of conformity provided for in Clause 28.

27. Refunds

27.1. Deadline. Pursuant to Article 12(1) of Decree-Law No. 24/2014, Socilux will refund all payments received, including shipping costs, without undue delay and no later than 14 (fourteen) days from the date it is notified of the Consumer’s decision to terminate the Contract.

27.2. Withholding of the refund. Notwithstanding the provisions of the preceding paragraph, Socilux may withhold the refund until such time as:

  • a) Has received the returned Products; or
  • b) The Consumer provides proof of shipment of the Products,

whichever occurs first, pursuant to Article 12(2) of Decree-Law No. 24/2014.

27.3. Reimbursement method. The refund will be issued via the same payment method used by the Consumer in the initial transaction, unless otherwise expressly agreed, and the Consumer shall not incur any costs as a result of the refund, pursuant to Article 12(3) of Decree-Law No. 24/2014.

27.4. Shipping costs. The refund includes the shipping costs originally paid by the Consumer, except for any additional costs resulting from the Consumer’s choice of a shipping method other than the least expensive option offered by Socilux, pursuant to Article 12(4) of Decree-Law No. 24/2014.

27.5. Partial refund. In the event of a partial return of the Products included in an Order, the refund will be based on the Price of the Products actually returned. Shipping costs will be refunded on a pro-rata basis or, in the case of a flat-rate shipping fee per Order, retained, whichever is more favorable to the Consumer.

28.1. Applicable Provisions. Products sold through the Online Store are covered by the statutory warranty of conformity provided for in DecreeNo. 84/2021, dated October 18, which transposes Directives (EU) 2019/770 and 2019/771 into national law.

28.2. Warranty period. In the case of movable property sold to a consumer, the statutory warranty of conformity is valid for 3 (three) years from the date of delivery of the Product, pursuant to Article 12(1) of Decree-Law No. 84/2021.

28.3. Warranty Period for Professionals. In the case of a Professional Customer, the warranty period set forth in Articles 916 et seq. of the Civil Code shall apply, unless otherwise agreed by the parties.

28.4. Presumption of prior existence. Any lack of conformity that becomes apparent within 2 (two) years from the date of delivery is presumed to have existed at the time of delivery, unless such a presumption is incompatible with the nature of the good or the characteristics of the lack of conformity, pursuant to Article 13(1) of Decree-Law No. 84/2021.

28.5. Compliance Requirements. Pursuant to Articles 6 through 8 of Decree-Law No. 84/2021, the Products must, in particular:

  • a) Conform to the description, type, quantity, and quality specified, and possess the functionality, compatibility, interoperability, and other characteristics set forth in the Contract;
  • b) Be suitable for any specific use intended by the Consumer that the Consumer has communicated to Socilux by the time the Contract is entered into and that Socilux has accepted;
  • c) Be delivered with the accessories and instructions—including installation and usage instructions—provided for in the Contract;
  • d) Be supplied with the updates provided for in the Contract, where applicable;
  • e) Be suitable for the purposes for which goods of the same type are customarily used;
  • f) Be of the quality and correspond to the description of any sample or model that may have been made available prior to the conclusion of the Contract;
  • g) Be delivered with the accessories—including packaging, installation instructions, or other items—that the Consumer can reasonably expect to receive;
  • h) Possess the quantity, qualities, and performance characteristics—particularly in terms of durability, functionality, compatibility, and safety—typical of goods of the same type and that the Consumer may reasonably expect.

28.6. Consumer Rights. In the event of nonconformity, the Consumer is entitled, at no cost, to have the Product brought into conformity through repair or replacement, to a proportional reduction in the Price, or to termination of the Contract, in accordance with the terms and conditions of Articles 15 and following of Decree-Law No. 84/2021.

28.7. Order in which rights are exercised. Pursuant to Article 15, paragraphs 2 and 3, of Decree-Law No. 84/2021, the Consumer may choose between repair and replacement, except when the chosen solution is impossible or would entail disproportionate costs for Socilux. The right to a price reduction or to terminate the Contract may be exercised when:

  • a) Socilux has not completed the repair or replacement within a reasonable time and without significant inconvenience to the Consumer;
  • b) Socilux has stated, or it is evident from the circumstances, that it will not restore the Product’s conformity within a reasonable time or without significant inconvenience to the Consumer;
  • c) An attempt at repair or replacementis made and a lack of conformity subsequently becomes apparent;
  • d) The lack of conformity is so serious as to justify an immediate price reduction or the immediate termination of the Contract;
  • e) Socilux has stated, or it is evident from the circumstances, that it will not restore conformity within a reasonable time or without significant inconvenience to the Consumer.

28.8. Termination of the Contract. The Consumer is not entitled to terminate the Contract if the lack of conformity is of minor importance, and the burden of proof lies with Socilux, pursuant to Article 15(5) of Decree-Law No. 84/2021.

28.9. Replacement deadline. The Product must be brought back into compliance within a maximum of 30 (thirty) days from the date on which Socilux became aware of the lack of compliance, without causing significant inconvenience to the Consumer, taking into account the nature of the Products and their intended purpose, pursuant to Article 18(2) of Decree-Law No. 84/2021.

28.10. Report of Nonconformity. The Consumer must notify Socilux of any nonconformity within a reasonable time after it is detected, by emailing geral@socilux.pt and providing the order number, the purchase invoice, and a description of the detected defect. The warranty expires, for the purposes of exercising the respective rights, upon the expiration of the time limits set forth in Article 20 of Decree-Law No. 84/2021.

28.11. Warranty costs. The repair or replacement of the Product covered by the legal warranty of conformity is free of charge to the Consumer, including, in particular, the costs of transportation, labor, and materials necessary to bring the Product into conformity, pursuant to Article 16 of Decree-Law No. 84/2021.

28.12. Commercial warranties. Any commercial warranties offered by Socilux or the manufacturer, pursuant to Article 22 of Decree-Law No. 84/2021, are in addition to the statutory warranty and never replace it; such warranties must include, in a separate statement provided on a durable medium, the information specified in paragraph 2 of that article.

29. Defective Products

29.1. Without prejudice to the provisions of Clause 28, if, upon receipt of the Order, the Customer finds that the Products have a visible defect, are damaged, or do not correspond to the Products ordered, the Customer must notify Socilux of this fact via the email address geral@socilux.pt as soon as possible.

29.2. The notice referred to in the preceding paragraph must be accompanied, whenever possible, by:

  • a) Ordernumber and a copy of the purchase invoice;
  • b) Detaileddescription of the detected nonconformity;
  • c) Photographs showing the defect or damage;
  • d) Where applicable, a copy of the shipping document with a note regarding the issue.

29.3. After reviewing the notification, Socilux will inform the Customer of the steps to be taken, specifically regarding the pickup of the Product, shipment of a replacement Product, repair, or refund, within the scope and under the terms set forth in Clause 28.

29.4. Socilux will bear the shipping costs associated with restoring the Products to compliance, when covered by the statutory warranty and in accordance with Article 16 of Decree-Law No. 84/2021.

29.5. The provisions of this clause do not affect the Consumer’s right to sue the producer directly, pursuant to Article 21 of Decree-Law No. 84/2021, nor the right to compensation for damages caused by defective Products, pursuant to Decree-Law No. 383/89, of November 6.

30. Liability

30.1. Socilux is liable to the Customer for the fulfillment of the obligations arising from the Contract, in accordance with the general provisions of Article 798 et seq. of the Civil Code and applicable special legislation.

30.2. Socilux’s liability to the Consumer for the performance of the obligations arising from the Contract may not be limited or excluded by agreement; any clauses seeking to do so shall be null and void, pursuant to Article 16 of Law No. 24/96 and Articles 21 and 22 of Decree-Law No. 446/85.

30.3. With respect to Professional Customers, Socilux’s liability for breach of contract is limited to the amount of the Price paid for the Order in question, except in cases of willful misconduct or gross negligence.

30.4. Socilux is liable for damages caused by defective Products it has sold, in accordance with Decree-Law No. 383/89, of November 6.

31. Disclaimers

31.1. Without prejudice to the provisions of Clause 30 and subject to the limitations imposed by mandatory consumer protection laws, Socilux is not liable for:

  • a) Damages resulting from the incorrect or improper use of the Products, in violation of the instructions for use, the technical documentation, or applicable best practices;
  • b) Damages resulting from the installation of the Products by an unauthorized person, in violation of Clause 6.6;
  • c) Damages resulting from alterations, modifications, repairs, or adaptations made to the Products by third parties without authorization from Socilux or the manufacturer;
  • d) Damages caused by unforeseeable circumstances, force majeure, acts of third parties, or the sole fault of the Customer or the end user;
  • e) Indirectlosses , loss of profits, loss of data, loss of contracts, or reputational damage;
  • f) Compliance with obligations that depend on the actions of third parties, namely manufacturers, suppliers, transportation operators, or payment service providers, to the extent that such actions are beyond Socilux’s control.

31.2. The limitations set forth in this clause do not apply in cases of willful misconduct or gross negligence on the part of Socilux, nor do they affect the Consumer’s mandatory rights arising from Decree-Law No. 24/2014, DecreeNo. 84/2021, Law No. 24/96, or other consumer protection legislation.

32. Computer Errors

32.1. Socilux makes every effort to ensure the accuracy of the information provided in the Online Store, particularly regarding the descriptions, features, prices, and availability of the Products.

32.2. However, computer errors, typographical errors, or indexing errors beyond Socilux’s control may occur; these will be corrected as soon as they are detected.

32.3. Pursuant to Article 247 of the Civil Code, Socilux reserves the right to cancel Orders affected by obvious errors that are recognizable to the average customer, specifically when:

  • a) The Price quoted deviates substantially from the market value of the Product and is manifestly disproportionate;
  • b) The characteristics or technical specifications provided contain gross errors that mislead regarding the nature of the Product;
  • c) The indicated availability is clearly incorrect due to a computer system failure.

32.4. In the situation described in the preceding paragraph, Socilux will notify the Customer as soon as possible, informing them of the cancellation of the Order and providing a full and immediate refund of any amounts paid, without this entitling the Customer to any compensation.

33. Website Unavailability

33.1. Socilux makes every effort to ensure that the Site remains available and functions properly at all times. However, the Site may be temporarily unavailable without prior notice, particularly due to:

  • a) Maintenance , updates, or repairs;
  • b) Technicalfailures of servers or electronic communications services;
  • c) Cyberattacks or other threats to the security of the Site;
  • d) Acts of God or force majeure.

33.2. Socilux is not liable for any damages or losses, whether pecuniary or non-pecuniary, arising from the temporary, total, or partial unavailability of the Website, except in cases of willful misconduct or gross negligence.

33.3. Socilux does not guarantee that the Website or access to it is free of errors, viruses, harmful elements, or other malicious software; it is the User’s responsibility to have the appropriate means in place to detect and remove such elements.

34. External Links

34.1. The Website may contain links to third-party websites, applications, or services, which are provided for informational purposes only.

34.2. Socilux does not control, endorse, or assume responsibility for the content, data processing practices, privacy policies, or terms of use of such websites, applications, or services.

34.3. Access to such websites, applications, or services is the sole responsibility of the User, who is responsible for reviewing the respective terms and conditions of use.

34.4. The presence of external links on the Website does not imply any commercial relationship, affiliation, sponsorship, or endorsement between Socilux and the entities responsible for such websites, applications, or services, unless expressly stated otherwise.

35. Use of the Website

35.1. The User agrees to use the Site in accordance with the law, morality, and good customs, as well as these Terms and Conditions, and shall refrain from:

  • a) Use the Site for illegal, fraudulent, defamatory, offensive, discriminatory, or any other purposes that infringe upon the rights of third parties;
  • b) Introduce or disseminate, through the Site, computer viruses, Trojan horses, worms, logic bombs, or other malicious software;
  • c) Access or attempt to access, without authorization, restricted areas of the Site, other Users’ accounts, or Socilux’s computer systems;
  • d) Use automated mechanisms, such as robots, spiders, crawlers, or scripts, to access the Site, extract data, or place Orders, unless expressly authorized by Socilux;
  • e) Engaging in any act likely to compromise the operation, integrity, or security of the Site;
  • f) Reproduce , copy, distribute, transmit, make publicly available, modify, or commercially exploit, in whole or in part, the Site’s content, except as permitted under Clause 39.

35.2. Failure to comply with the provisions of this clause may result in the immediate suspension or termination of the User’s account, without prejudice to Socilux’s right to compensation for any damages suffered and to report the facts to the competent authorities, if applicable.

36. User Account

36.1. Without prejudice to the provisions of Clause 8 regarding the Customer account used to place Orders, Socilux may provide User accounts with specific features, such as order tracking, address management, subscription to communications, and other features that may be implemented in the future.

36.2. The provisions of Clause 8 apply to User accounts, with the necessary modifications.

37. User-Generated Content

37.1. If Socilux makes features available that allow the User to submit content—including comments, photos, videos, reviews, questions, and answers—the specific provisions set forth in this clause and in Clause 38 shall apply.

37.2. The User warrants that he or she holds all rights necessary for the submission of the content and its use by Socilux in accordance with the terms set forth in these provisions, and shall be liable to Socilux and to third parties for the consequences of any breach of this warranty.

37.3. The User grants Socilux, free of charge and on a non-exclusive basis, a license to use the submitted content, including the rights of reproduction, distribution, communication to the public, adaptation, and making available, for the maximum term provided by law, for the purposes of operating, promoting, and publicizing the Online Store and the Products.

37.4. It is prohibited to submit content that:

  • a) Are unlawful, offensive, defamatory, discriminatory, obscene, violent, or in any way contrary to the law or public decency;
  • b) Infringe upon the intellectual or industrial property rights of third parties;
  • c) Contain personal data of third parties without their consent;
  • d) Contain unauthorized advertising, spam, or unsolicited commercial messages;
  • e) Contain computer viruses or other malicious software.

37.5. Socilux reserves the right to moderate, edit, or remove, at any time and without prior notice, content submitted by Users that violates the provisions of this clause or is deemed inappropriate, without prejudice to the obligations to state reasons and the safeguards provided for in Regulation (EU) 2022/2065 (Digital Services Regulation), where applicable.

38. Reviews

38.1. If the Online Store offers a feature allowing Customers to review Products, only reviews submitted by Customers who have actually purchased the reviewed Product will be published, in accordance with the provisions of Article 8, paragraph 1, subparagraphs d), e), f), and (g) of Decree-Law No. 57/2008, as amended by Decree-Law No. 109-G/2021.

38.2. Socilux will take reasonable and proportionate measures to verify the authenticity of published reviews and will disclose these measures in the relevant section of the Online Store.

38.3. Socilux does not alter or select the reviews published based on whether their content is positive or negative, without prejudice to the moderation of illegal, offensive, or fraudulent content, in accordance with Clause 37.

38.4. Under Article 8 of Decree-Law No. 57/2008, the publication or commissioning of false reviews, as well as the misleading presentation of consumer reviews, constitutes an unfair commercial practice.

39. Intellectual Property

39.1. All content made available on the Website and in the Online Store, including text, images, photographs, illustrations, videos, sounds, trademarks, logos, names, source code, databases, navigation structures, and graphic designs, are the property of Socilux or third parties who have authorized their use, and are protected by the Code on Copyright and Related Rights, approved by Decree-LawNo. 63/85, by the Industrial Property Code, approved by Decree-Law No. 110/2018, and by other applicable national and international legislation regarding intellectual property.

39.2. Use of the Site does not grant the User any right, license, or authorization to use, reproduce, distribute, make available to the public, or modify such content; such acts are permitted only with the prior, express, and written authorization of Socilux or the respective copyright holder.

39.3. The name “Socilux,” its logo, and other distinctive marks used on the Website are the property of Socilux or are licensed by it; any unauthorized use that could constitute trademark infringement or unfair competition is prohibited.

39.4. The trademarks, names, and distinctive signs of third parties that appear on the Website—specifically, the trademarks of the manufacturers of the Products sold—are the property of their respective owners and are used solely to identify the Products; this does not imply any transfer of rights.

39.5. Any reproduction, even partial, of the Website’s content for the purposes of study, research, or private use is subject to compliance with applicable legal restrictions and the express citation of the source.

39.6. Any suspected infringement of intellectual or industrial property rights on the Website must be reported to Socilux at geral@socilux.pt so that appropriate measures can be taken.

40. Personal Data Protection (GDPR)

40.1. Data Controller. Socilux, whose identifying information is set forth in Clause 1, is the entity responsible for processing the personal data collected through the Website and the Online Store, pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (General Data Protection Regulation, “GDPR”), and Law No. 58/2019, of August 8.

40.2. Data Protection Contacts. Questions regarding the processing of personal data may be directed to Socilux at geral@socilux.pt, with “Data Protection” in the subject line.

40.3. Categories of data processed. In connection with the use of the Website and the Online Store, Socilux processes, in particular, the following categories of personal data:

  • a) Identificationinformation : first name, last name, date of birth (if applicable);
  • b) Contactinformation : street address, email address, phone number;
  • c) Taxinformation : tax ID number;
  • d) Accountinformation : login credentials, order history, preferences;
  • e) Transactiondata : payment method (without storing card details), shipping address, billing address, order total;
  • f) Browsingdata : IP address, device type, operating system, browser, pages visited, time spent on the site, referrals;
  • g) Communications : content of messages sent to customer support.

40.4. Purposes and legal bases for processing. Personal data is processed for the following purposes and based on the following legal bases, as provided for in Article 6 of the GDPR:

  • a) Management of the Customer’s registration and account — performance of the contract or pre-contractual measures (Article 6(1)(b));
  • b) Processing and Fulfilling Orders — performance of the contract (Article 6(1)(b));
  • c) Billing and compliance with tax obligations — compliance with a legal obligation (Article 6(1)(c));
  • (d) Provision of after-sales service and customer support — performance of the contract (Article 6(1)(b));
  • e) Compliance with the legal guarantee of conformity—fulfillment of a legal obligation (Article 6(1)(c));
  • f) Sending commercial communications and direct marketing — consent (Article 6(1)(a)) or legitimate interest (Article 6(1)(f)), within the scope and under the terms set forth in Clause 42 and Article 13-A of Law No. 41/2004;
  • (g) Prevention of fraud and misuse — legitimate interest (Article 6(1)(f));
  • (h) Service improvement and statistical analysis — legitimate interest (Article 6(1)(f));
  • (i) Compliance with legal obligations and defense in legal proceedings — compliance with a legal obligation (Article 6(1)(c)) and legitimate interests (Article 6(1)(f)).

40.5. Retention periods. Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, in accordance with the following retention periods, in particular:

  • a) Order and billingdata : 10 (ten) years, to comply with the obligations set forth in the Commercial Code (Article 40) and the VAT Code;
  • b) Inactive customer accountdata : 24 (twenty-four) months after the last use;
  • c) Data for the purposes of the legal guarantee of conformity: the warranty period plus the applicable statute of limitations for legal actions;
  • d) Data for commercial communications: until the data subject withdraws consent or objects;
  • e) Browsingdata and cookies: as defined in the Cookie Policy.

40.6. Disclosure to Third Parties and Subcontractors. Personal data may be disclosed to third parties to the extent strictly necessary to fulfill the identified purposes, specifically:

  • a) Transportationproviders , for the purpose of delivering Packages;
  • b) EuPago , as a payment service provider;
  • c) Technology serviceproviders , specifically for hosting, maintenance, email, and customer support;
  • d) Publicauthorities , in compliance with legal obligations or court orders;
  • e) Attorneys , certified public accountants, and statutory auditors, within the scope of their respective areas of expertise.

Subcontractors act on behalf of and in accordance with Socilux’s instructions and are bound by a contract that ensures compliance with data protection obligations under Article 28 of the GDPR.

40.7. International transfers. Socilux prioritizes the processing of personal data within the European Economic Area. Whenever it becomes necessary to transfer data to a third country that does not benefit from an adequacy decision by the European Commission, such a transfer will only take place upon the adoption of the appropriate safeguards provided for in Articles 46 through 49 of the GDPR, namely the Standard Contractual Clauses approved by the European Commission.

40.8. Rights of data subjects. Pursuant to Articles 15 through 22 of the GDPR, the data subject has the following rights:

  • a) Access to personal data;
  • b) Rectification of inaccurate or incomplete data;
  • c) Erasure of data (“right to be forgotten”), in the cases provided for in Article 17 of the GDPR;
  • d) Restriction of processing, in the cases provided for in Article 18 of the GDPR;
  • e) Dataportability , in the cases provided for in Article 20 of the GDPR;
  • f) Objection to processing, particularly for direct marketing purposes;
  • g) Not to be subject to automated decisions, including profiling, that produce legal effects or similarly significant effects.

40.9. Exercise of rights. The rights set forth in the preceding paragraph may be exercised by sending a written request to geral@socilux.pt, with the subject line “Data Protection,” accompanied by information that allows for the identification of the data subject. Socilux will respond to the request within one month at the latest, which may be extended, if necessary, by two months, taking into account the complexity of the request and the number of requests, pursuant to Article 12(3) of the GDPR.

40.10. Withdrawal of consent. Whenever processing is based on consent, the data subject may withdraw that consent at any time, without this affecting the lawfulness of the processing carried out on the basis of the consent previously given, in accordance with Article 7(3) of the GDPR.

40.11. Right to file a complaint. Without prejudice to the administrative or judicial remedies provided for by law, the data subject has the right to file a complaint with the National Data Protection Commission (CNPD), headquartered at Avenida D. Carlos I, 134, 1st Floor, 1200-651 Lisbon, via the email address geral@cnpd.pt or the website www.cnpd.pt.

40.12. Privacy Policy. Detailed information regarding Socilux’s processing of personal data is set forth in the Privacy Policy, available at https://socilux.pt/politica-privacidade/, which forms an integral part of these Terms and Conditions.

40.13. Minors. The Online Store is not intended for the processing of data from minors. If Socilux becomes aware that data from minors has been collected without the consent of their legal guardians, it will immediately delete such data.

41. Cookies

41.1. The Site uses cookies and other similar technologies to operate, to improve the User’s browsing experience, for statistical analysis, and—with consent—for personalized advertising.

41.2. The use of cookies that are not strictly necessary is subject to the User’s prior and express consent, obtained through the consent box (cookie banner) displayed upon the User’s first visit to the Site, in compliance with the provisions of Article 5, paragraph 3, of Directive 2002/58/EC, Article 6, paragraph 4, of Law No. 41/2004, and the guidelines of the European Data Protection Board (EDPB).

41.3. Users may manage their cookie preferences at any time through their browser settings or the consent management feature available on the Site.

41.4. Detailed information about the cookies used, their purposes, retention periods, and the third parties involved is provided in the Cookie Policy, available on the Website.

42. Newsletter

42.1. Socilux may offer a newsletter subscription service through which it provides subscribing Users with information about Products, news, promotions, technical content, and other information related to Socilux’s business.

42.2. Subscription to the newsletter is free and voluntary, subject to the User’s prior, specific, free, informed, and unambiguous consent, pursuant to Article 6(1)(a) and Article 7 of the GDPR, and Article 13-A(1) of Law No. 41/2004.

42.3. Without prejudice to the provisions of the preceding paragraph, Socilux may send commercial communications regarding Products or services similar to those previously purchased by the Customer, pursuant to the legitimate interest provided for in Article 13-A, paragraph 2, of Law No. 41/2004, provided that the Customer was given, at the time of data collection and in each subsequent communication, the easy, free, and unambiguous opportunity to object to such communications.

42.4. The User may, at any time, unsubscribe from the newsletter or opt out of receiving commercial communications by using the link provided in each communication or by sending a written request to geral@socilux.pt.

42.5. Subscription cancellation takes effect as soon as possible, but no later than the time technically required to update the distribution lists.

43. Communications

43.1. Communications between Socilux and the Client are generally conducted electronically, to the addresses specified by the parties, and shall be deemed fully admissible as evidence, unless proven otherwise.

43.2. The Customer is responsible for keeping their contact information up to date; communications sent to the most recently provided email or mailing address shall be deemed to have been validly delivered.

43.3. Socilux’s communications to the Customer regarding the performance of the Contract—including order confirmations, shipping information, invoices, and communications regarding after-sales service— are sent to the email address provided by the Customer and are deemed to have been received on the first business day following the date of dispatch, unless proven otherwise.

43.4. Written communications addressed to Socilux must comply with the provisions of section 1.10.

44. Force Majeure

44.1. Neither party shall be liable for a breach of its contractual obligations when such breach results from unforeseeable circumstances or force majeure, which, for the purposes of these Terms and Conditions, shall be understood to mean any unforeseeable, unavoidable event beyond the control of the party invoking it, namely:

  • a) Naturaldisasters , including fires, floods, earthquakes, storms, and pandemics;
  • b) Wars , acts of terrorism, riots, revolutions, and armed conflicts;
  • c) Acts of public authorities, specifically administrative or judicial decisions that make compliance impossible;
  • d) General or sector-specificstrikes beyond the party’s control;
  • e) Generalfailures of electricity, electronic communications, or transportation services;
  • f) Large-scalecyberattacks affecting critical infrastructure.

44.2. The party invoking force majeure must notify the other party of this fact as soon as possible, specifying the circumstances, the expected duration, and the effects on the performance of its obligations.

44.3. Once the force majeure event has ceased, the affected party shall resume performance of its obligations as soon as possible.

44.4. If the force majeure situation continues for more than 60 (sixty) days, either party may terminate the Contract, without being entitled to any compensation, by providing written notice to the other party, without prejudice to the reimbursement of amounts paid but not yet rendered.

45. Changes

45.1. Socilux reserves the right to amend these Terms and Conditions at any time, including to adapt to changes in legislation, technological developments, or revisions to commercial terms.

45.2. The amendments take effect as of the date of their publication on the Website and are indicated by the date of the last revision at the beginning of the document.

45.3. Contracts entered into prior to the effective date of the amendments shall be governed by the Terms and Conditions in effect as of the date of their execution, unless a mandatory legal provision provides otherwise.

45.4. We recommend that Users review the Terms and Conditions periodically to stay informed of any changes.

46. Governing Law

46.1. These Terms and Conditions, as well as the Contracts entered into through the Online Store, are governed by Portuguese law, excluding conflict-of-laws rules.

46.2. Without prejudice to the provisions of the preceding paragraph, in the case of a Consumer whose habitual residence is in another Member State of the European Union, the protection afforded by the mandatory provisions of the law of the country of habitual residence shall also apply, pursuant to Article 6(2) of Regulation (EC) No. 593/2008 (Rome I).

47. Jurisdiction

47.1. Any and all disputes arising from these Terms and Conditions or from Contracts entered into through the Online Store shall be resolved in the courts of the district where Socilux has its headquarters, with the express waiver of any other jurisdiction.

47.2. The provisions of the preceding paragraph do not apply to Consumers, who are entitled to all rights and guarantees regarding territorial jurisdiction provided for in Portuguese and European law, namely:

  • a) The right to sue Socilux in the courts of the place where the defendant is domiciled or in the courts of the place where the obligation is to be performed, pursuant to Article 71 of the Code of Civil Procedure;
  • b) The rights arising from Regulation (EU) No. 1215/2012 (Brussels I bis), where applicable.

48. Alternative Dispute Resolution

48.1. Pursuant to Article 18 of Law No. 144/2015, of September 8, and Article 18 of Law No. 24/96, as currently in force, Socilux hereby informs the Consumer of the possibility of resorting to alternative dispute resolution mechanisms for consumer disputes.

48.2. In the event of a dispute, the Consumer may seek redress, including:

  • a) The National Center for Information and Arbitration of Consumer Disputes (CNIACC), which has supplementary jurisdiction at the national level, covering, in particular, the district of Leiria due to the absence of a specific arbitration center, headquartered at Rua D. Afonso Henriques, No. 1, 4700-030 Braga (University of Minho), email address geral@cniacc.pt, website https://www.cniacc.pt/;
  • b) The Coimbra District Consumer Information, Mediation, and Arbitration Center, selected for its geographic proximity, subject to the limits of its legally defined territorial jurisdiction; website: https://www.centrodearbitragemdecoimbra.com/;
  • c) The other consumer arbitration centers included in the list of alternative consumer dispute resolution entities published by the Directorate-General for Consumer Affairs, available at https://www.consumidor.gov.pt/.

48.3. As of this date, Socilux is not bound by any arbitration center through full adherence, without prejudice to the provisions of Article 14 of Law No. 144/2015 and the mandatory adherence to arbitration required in the specific sectors provided for by law.

48.4. More information is available on the Consumer Portal at www.consumidor.gov.pt.

49. European Online Dispute Resolution Platform

49.1. Pursuant to Article 14 of Regulation (EU) No. 524/2013 of the European Parliament and of the Council of May 21, 2013, on online dispute resolution for consumer disputes, the Consumer has access to the European Online Dispute Resolution Platform (ODR Platform), available at https://ec.europa.eu/consumers/odr.

49.2. The ODR Platform allows consumers residing in the European Union to submit, via an electronic form, disputes arising from contracts for the sale of goods or the provision of services entered into online, and to refer them to the appropriate alternative dispute resolution entities.

49.3. Socilux’s email address for the purposes of this clause is geral@socilux.pt.

50. Electronic Complaint Book

50.1. Pursuant to Decree-Law No. 74/2017, of June 21, Socilux makes the Electronic Complaints Book available to Users, accessible via the website https://www.livroreclamacoes.pt/.

50.2. Complaints submitted through the Electronic Complaints Book are received directly by the sector’s regulatory authority and by Socilux, which will respond to them within a maximum of 15 (fifteen) business days from the date of receipt, pursuant to Article 5-A of Decree-Law No. 156/2005, as currently in force.

50.3. The competent sectoral regulatory authority is, depending on the nature of the good or service in question, the Food and Economic Safety Authority (ASAE), headquartered at Rua Rodrigo da Fonseca, No. 73, 1269-274 Lisbon, for matters falling within its jurisdiction regarding economic oversight, and the Directorate-General for Consumers (DGC), headquartered at Praça Duque de Saldanha, No. 31, 1069-013 Lisbon, for matters related to consumer protection.

50.4. The User may also file a complaint directly with Socilux using the contact information provided in Clause 51, without prejudice to the provisions of the preceding paragraphs.

51. Official Contacts

51.1. Headquarters and mailing address:

Socilux — Lighting Design and Sales, Sole Proprietorship, Lda.

National Highway 1, No. 1450

2400-828 Leiria

Portugal

51.2. Email: geral@socilux.pt

51.3. Phone: (+351) 244 848 510 (call to the national landline network)

51.4. Website: https://socilux.pt/

51.5. Specific topics:

  • • Orders and customer support: geral@socilux.pt
  • • Personal dataprotection : geral@socilux.pt (please include “Data Protection” in the subject line)
  • • Complaints : geral@socilux.pt or www.livroreclamacoes.pt

Appendix A

Sample Voluntary Termination Form

(Form prepared in accordance with Annex B of Decree-Law No. 24/2014)

Please complete and return this form only if you are exercising your right to terminate the contract without cause:

To:

Socilux — Lighting Design and Sales, Sole Proprietorship, Lda.

National Highway 1, No. 1450

2400-828 Leiria

Email address: geral@socilux.pt

I hereby give notice that I am terminating my purchase and sale agreement regarding the following property(ies):

________________________________________________

________________________________________________

Ordered on: ___/___/______

Received on: ___/___/______

Order Number: ______________________

Consumer Name: ________________________

Consumer’s Address: ______________________

Email address: ________________________

Consumer’s Signature (only if this form is submitted on paper):

________________________________________________

Date: ___/___/______